SISTRAN Argentina certified ISO 9001:2008:

With the commitment of keeping improving every year, Sistran certified ISO 9001 in order to provide the best service to more than thirty insurance companies in Argentina, Chile and Uruguay.

Last March, Sistran obtained ISO 9001:2008 quality certification for all of its internal processes of Argentina Business Unit. The main objective of the certification is to achieve continuous improvement and customer satisfaction, providing more and better answers. As a software products and services provider, this implies a benefit for over thirty insurance companies that Sistran serves in the Southern Cone.

The scope of this project reaches the entire Argentina Business Unit, including Business Proposals, Project Implementation and Customer Accounts: Work Orders and Maintenance (WO and AMC), with their support processes. ISO is based on eight quality principles, two them are customer satisfaction and continuous improvement.

ISO 9001 is an International Standard that is applied to Quality Management Systems (QMS), focused on all the quality management elements that the company needs in order to have an effective system that allows managing and improving the quality of the products and services.

Customers of a certified company are assured that the provider has a good organizational management system. This accreditation demonstrates that Sistran has worldwide recognition.

A long continuous improvement process:

ISO certification is a result of a work started in 2007 promoting continuous improvement in our processes and procedures, methodology, customer care and products and services quality.

Our work, focused on improving, starts with the definition of KPI (Key Performance Indicators), generating measurements and statistics of AM (Accounts Management). These indicators enable managers to take corrective actions. In 2009, the staff was trained in Sistran´s (MS1) process methodology.

Through the PIM project (Process Improvement & Maintenance) improvements were included over the methodology, concluding in a new version of project implementation methodology, SPF (Sistran Process Framework), aligned to the Maturity Model capabilities - CMMI (Capability Maturity Model Integration).

CMMI is a quality model that classifies software companies in maturity levels. It is a model for the improvement and evaluation of development, maintenance and operation processes of software systems. Currently there are three areas of interest covered by CMMI models: Development, Acquisition and Services.

Thanks to this long journey in the search of quality we can formalize that we began 2011 with a new certification. This achievement encourages us to continue improving.